Reference

How jilli63 Handles Your Account and Your Data

These legal terms set out what you agree to when you open and use a jilli63 account, and what we owe you in return. Access to the platform depends on local law and is available only where permitted for eligible users in the Philippines.

Philippines-eligible accounts onlyData handled under this privacy policyAccount terms apply on registrationGCash, Maya, InstaPay wallet rules coveredContact rights documented here
jilli63 How jilli63 Handles Your Account and Your Data
LEGAL CONTACT PATHS

How to Reach Us on a Policy Matter

If you have a question about these terms, want to request a copy of your data, or need to report a concern about how your account has been handled, reach out through any of the channels below. For account-specific issues — such as a payment dispute involving your GCash or Maya wallet — include your registered mobile number so we can locate your record faster.

Team online

Live Chat

Open the chat icon inside your account dashboard. A support agent can handle policy questions, account disputes and data requests during staffed hours.

Email Support

Send your legal or privacy query to our support address found in your account settings. Include your account email and the nature of the request for faster routing.

In-App Help Centre

Access the Help section from your mobile account menu. Policy documents, terms versions and data-request forms are all linked from there for quick reference.

HOW WE PROTECT YOU

Account Security, Data and Your Rights

We handle your account details and payment identifiers with specific technical and process controls. Here is what that looks like in practice — from how your session data is stored to how you can request changes to your personal record.

Data Storage and Retention

Your profile data, registered GCash or Maya number, and session logs are stored on secured servers. Records are kept only as long as needed for account operation and legal audit requirements.

Cookie and Session Tracking

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preferences. You can clear cookies at any time; this will log you out of your current session.

Account Security Controls

Login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised access, use the account lock option immediately and contact live chat to flag the session.

Requesting Changes to Your Record

You have the right to request a copy of your stored data, ask for corrections, or request account closure. Submit these through the Help Centre or email support with your account reference.

What You Are Likely Asking About These Terms

These are the policy and legal questions we hear most from account holders in the Philippines. If your question is not covered here, the live chat and email channels in the support section above are the right next step.

Yes. The same terms apply whether you access via mobile browser or desktop. Your account is the same, and the rules covering data, payments and disputes do not change by device.

Your registered GCash or Maya mobile number is used only to match payment instructions to your account. It is stored as a payment identifier and is not shared with third parties outside of required transaction processing.

Yes. Submit a data access request through the Help Centre or via the email address in your account settings. Include your registered account email so we can locate and compile the correct record.

After account closure, we retain your transaction and identity records for the period required under applicable audit and legal obligations, then delete them. You can ask support for the specific retention period.

Use the account lock function immediately from the security settings in your profile, then contact live chat. Provide your registered mobile number so the team can review your recent session log.

We post the updated version on this page and may notify you via your registered email. The date shown at the top of the terms document reflects the most recent revision. Continued account use means acceptance.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.